Author Archives: David Mills

Customer is Always Right – ?

It’s perhaps the most well-known phrase in customer service. But when you stop and think about it, is this statement an unwavering fact or a small business myth that needs to be questioned? Marcus Lemonis has the last word on … Continue reading

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Effective Healthcare IT Leaders

Some people seem to be born leaders. But good leadership is a skill which can be learned. Experts in this video tell us what they see as the most important traits of effective leaders in health IT.

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The Changing Role of Leadership in Healthcare

Dympna Cunnane, Organisation Development Consultant and Programme Director at London Business School, discusses her views on how healthcare leaders respond to the pressures of the job and their role in ensuring high quality, compassionate care for patients.

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