Author Archives: David Mills

What do ethics have to do with leadership?

Ethics, character, moral intelligence…some people think these concepts seem old-fashioned. Some leaders cut corners, bend the rules, or shade the truth because they are afraid they might miss opportunities.

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Customer is Always Right – ?

It’s perhaps the most well-known phrase in customer service. But when you stop and think about it, is this statement an unwavering fact or a small business myth that needs to be questioned? Marcus Lemonis has the last word on … Continue reading

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Effective Healthcare IT Leaders

Some people seem to be born leaders. But good leadership is a skill which can be learned. Experts in this video tell us what they see as the most important traits of effective leaders in health IT.

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